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Return Criteria
Refunds can be requested within 30 days of the original purchase date at the discretion of the RMA department. The 30-day return policy is applicable to most Spancare ‘s products with the exception of masks and disposable items.
We do not accept returns for products that have been opened or have had contact with skin or bodily fluids. All returns must meet our return requirements however, exceptions can be made at the discretion of the RMA department. Please note that if your return does not meet the required return criteria, a replacement may incur additional charges.
No longer needed or wanted items are subject to a 10% restocking fee.
We do not cover shipping expenses for items that are not defective or if the item was returned due to buyer’s remorse.
Masks and Disposable items
Due to safety concerns, masks and disposable items are final sale once the package has been opened/used. (we recommend refusing the package if it’s no longer needed or wanted).
Refunds can be requested within 14 days of the original purchase date and the item must be unopened and in its original packaging.
The unopened item must be returned in order to receive a refund.
Warranty does not apply to masks and disposable items
Returns will only be accepted for unopened packages – opened or used masks will not be refunded or replaced.
Limited Warranty
Products are backed by a 1-year product warranty beginning from the original purchase date. If the product is defective, we will provide a replacement unit within this 1-year period.
Warranty does not cover: Abnormal wear, abrasion, misuse, alteration, abuse, or taking apart of the product.
Medical Disclaimer: Contents on spancare.in are solely intended for general knowledge.
The information on spancare.in is not meant to substitute medical advice from a licensed physician. Please consult with your primary care provider for questions or concerns.
Spancare Pharmaceuticals is not responsible for incidents or any other damage caused by the unintended use of the product.
To report an issue or submit a warranty request, please fill out the following online form: http://spancare.in/contact-us/
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